Sunstates Blog

A Proactive Security Partner

Compassionate Leadership

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Image for Compassionate Leadership PostAt Sunstates Security, we strive to embody our mission and vision statements day in and day out. We make every effort to hire individuals who will reflect those statements in the work they do. We have a mantra: ”Service First”. Everyone from the President & CEO of the company to the Operations Managers believe that we are here first and foremost to serve our officers protecting client facilities. Operations Manager Ralph Nemo recently demonstrated this mindset, and we couldn’t be more proud.

An employee relatively new to the Sunstates team found herself in a dire situation – facing homelessness. She shared this information with her Operations Manager, Ralph during a routine check-in meeting. Ralph not only listened, he cared, and he acted. He, along with the site supervisor, assisted her in locating and securing affordable housing. The officer shared the following about her experience:

“I was able to find an apartment with his assistance and avoided a desperate situation. It’s easy to sit behind a desk and bark orders at people. It’s not so easy being compassionate and showing empathy when someone is going through a rough time. I’m thankful for his help and follow-up with me. This company is simply the best, period!”

When recognized for his compassionate leadership, Ralph humbly said, “Although appreciated, I never asked for nor expected any recognition for assisting her in this dire situation. Helping your neighbor is something that we all should strive to do if we’re in the position to do so. I would’ve done this for anyone. Our folks are more than just employees and are our greatest asset.”

We agree! With our customized structure of smaller and manageable portfolios, our Operations Managers have the opportunity to be genuinely involved in their people’s success. Ralph emulates our mantra of Service First and we are ecstatic to have recently celebrated his 10-year anniversary with the Sunstates family (pictured above).

Part of our mission statement is this: “Our goal is to change the way clients think about safety and security by going ‘above and beyond’ every day, basing all decisions on honesty, integrity, and trust”.

  • Honesty towards our clients, employees, vendors and partners
  • Integrity to honor our commitments and always do what we say
  • Trust, ensuring that our clients and employees can count on us

We are thankful to have exceptional people like Ralph on the Sunstates team who truly go above and beyond.

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Written by Sunstates Security

June 20th, 2019 at 9:16 pm