Sunstates Blog

A Proactive Security Partner

Archive for the ‘Sunstates News’ Category

BUCKING THE TRENDS—GROWTH AND EMPLOYEE RETENTION IN A VOLATILE INDUSTRY

without comments


Sunstates places great value on employee recognition and client partnerships.

The security industry has long been one of mergers and acquisitions, with larger firms swallowing up their smaller competitors. Industry consolidation has been the norm for decades. Comparatively small companies are finding competition more and more difficult.

In spite of this trend, Sunstates Security has achieved phenomenal organic growth throughout the 15 years of its existence. With average annual growth of more than 20%, the company has almost doubled in size in the past four years.

The Right Person for the Right Job

One of the ways that Sunstates has been able to achieve such phenomenal growth is by retaining talent, not only management, but also top-quality security officers.

The key to finding and retaining quality officers and support staff is screening applicants thoroughly. Sunstates has launched a state-of-the-art vetting program that allows applicants to apply online. Application questions establish personality traits, which are then used to assign applicants to the positions for which they are best suited.

A high proportion of Sunstates employees have been with the company longer than five years, many of them more than 10 years.

Sunstates President Glenn Burrell says, “We treat employees like we treat customers—with respect and a positive, professional attitude. We’re planning for the future,” Burrell says. “I want people to stay with us for 10 years or more, not just to get through next week.”

Professional Respect and Attitude

After an auditor recently visited the Sunstates offices, her firm offered a tremendous compliment: “Great job to all of you for treating her according to Sunstates’ company morals: professional respect and attitude.” She departed feeling how Sunstates Security wants everyone to feel – from the UPS driver, to security officers, to the client – that they feel better about Sunstates than when they arrived.

Burrell credits this philosophy with Sunstates’ outstanding client retention rate, which exceeds 95%. This philosophy also allowed them to beat employee retention goals last year. In fact, the company has reduced employee turnover in each of the last five years, coming in at roughly 25% of conservative industry estimates.

Why Is This Better for Clients?

Burrell says, “Our number one goal is to treat our employees better than any other security company. In the world of conglomerates and board meetings, the folks at the bottom of the totem pole tend to be snowed under by numbers on the bottom line. The simple truth is that happy employees stay longer and perform better, and in the case of the security industry, it means that they do a better job for our clients.”

But in the world of impersonal spreadsheets and all-powerful profit margins, do employee incentive programs siphon away profit margins?

According to Burrell, the bottom line is not the only measure of success. “I base decisions on what is going to be good for my grandchildren—even though they’re not even born yet—not what our would-be shareholders want for the next three months.”

Sources: “Turn Away Turnover,” Security Magazine, 1 September 2004.

Written by Sunstates Security

April 9th, 2014 at 8:10 pm

Posted in Sunstates News

Tagged with

OFFICER DORRIAN WILLIAMS FEATURED IN IFCPP NEWSLETTER

without comments

Sunstates Security

The International Foundation for Cultural Property Protection recently highlighted Security Officer Dorrian Williams in its February 12 newsletter.  Officer Williams’ quick response helped avert significant property damage from a fire, caused by a cigarette.

“We at Sunstates are proud of Officer Williams and his performance,” said Sunstates President Glenn Burrell. “Employees like Officer Williams truly form the backbone of this company.”

 

 

Written by Sunstates Security

April 9th, 2014 at 7:55 pm

30% GROWTH RATE PROMPTS PROMOTIONS AT SUNSTATES SECURITY

without comments

Sunstates Security Executive Vice President Denis Kelly

Executive Vice President
Denis Kelly

Denis Kelly and Robert Rogalski Accept Increased Responsibility in Key Leadership Positions

 While many companies have reported increased business activity in recent months, few can compare to Sunstates Security. Since 2010 the Raleigh, N.C.,-based security firm has attained a compounded, organic growth rate of 30%. This achievement stands out in the private security industry, which typically relies upon mergers and acquisitions to fuel growth. 

“I am very proud of what we have been able to accomplish,” says President Glenn Burrell, who joined Sunstates Security after serving 20 years in Scotland Yard. “In our industry, companies all too often lose sight of what’s important: the customer. A consequence of that short-sightedness is the need to grow via mergers and acquisitions, which often has a negative effect on customer service by diluting the corporate culture and philosophy.” 

Further evidence of the company’s success can be seen in Sunstates’ client retention rate of 97% over the past decade—one of the highest in the industry. 

To meet the demands of this growth, Sunstates has made two key structural changes, as of July 1, 2013:

  • Vice President Denis Kelly has been promoted to Executive Vice President. In this new position, Kelly will oversee the firm’s operations, sales and marketing, as well as human resources.

    Sunstates Security Vice President of Operations Robert Rogalski

    Vice President of Operations
    Robert Rogalski

  • Director of Operations Robert Rogalski has been named Vice President of Operations, responsible for all field operations. Rogalski will also manage the corporate training and safety department.

“I am delighted to announce these promotions to key leadership positions,” says Burrell. “Both Denis and Robb have played an instrumental role in establishing Sunstates as one of the fastest-growing security services companies in the United States, and they will continue to provide quality leadership in the years to come.” 

About Sunstates Security
Based in Raleigh, N.C., Sunstates Security provides uniformed security personnel and security consulting services to clients throughout the Southeast, as well as in the Northeast and Southwest regions. The company is certified as a Women’s Business Enterprise by the Greater Business Women’s Council, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

Contact Glenn Burrell at 919-398-6445

Written by Sunstates Security

July 9th, 2013 at 9:51 pm

AARON ANDERSON PROMOTED TO BRANCH MANAGER IN GREENSBORO, N.C.

without comments

Aaron Anderson Branch Manager Greensboro, N.C.

Aaron Anderson Branch Manager Greensboro, N.C.

Sunstates Security has promoted Aaron J. Anderson to Greensboro Branch Manager. As Branch Manager, Aaron will assume the responsibility of the administration and efficient daily functioning of a full service branch office, including operations, budget, new business development, customer service, personnel management, security and safety in accordance with Sunstates’ objectives for the regions supported by the Greensboro, NC and Roanoke, VA Branch offices.

Aaron has been involved in the security industry for the past 20 years and began his security indoctrination while stationed at Fort Bragg. During his time in the US Army, he trained with the Marine Force Recon and was awarded numerous medals and accommodations, including; Good Conduct Medal, Army Accommodation Medal, Expert Marksman badge, and the National Defense Service Medal for his service during the first Desert Storm. After his time with the US Army, Aaron began a career in Nuclear Security industry as an Armed Tactical Response Team Leader in 1996 and after the events of September 11th 2001, Aaron was part of a group of Nuclear Security experts that were responsible for the design and implementation of a new Defensive Strategy on how to properly protect a Nuclear Power Facility.

Aaron began working with Sunstates Security in 2004 and has been with Sunstates Security in various capacities, including Operations Manager, Sunstates Mutual Aid Rapid Respond Team (SMARRT) Coordinator, Account Manager, Patrol Manager, Corporate Recruiter, and Fleet Manager and he is a licensed Firearms & Special Weapons Instructor for the State of North Carolina Private Protective Services Board. In addition, Aaron is a certified instructor for handcuffing techniques, concealed carry handgun, use of OC Spray, CPR/AED & First Aid with American Red Cross, Defensive Driving, and Defensive Tactics. Aaron also attended and completed a Surveillance Detection course with the Department of Homeland Security and is able to teach security forces to practice and implement how to use “Surveillance Detection” techniques.

 “Aaron’s diverse military and security experience along with his formal education are a great combination to provide exceptional support for our clients” says Sunstates Security’s Director of Operations Robb Rogalski. “Aaron is well deserved of his promotion and I am very pleased to have Aaron as part of the management team.”

About Sunstates Security
Based in Raleigh, N.C., Sunstates Security provides uniformed security personnel and security consulting services to clients throughout the Southeast, as well as in the Northeast and Southwest regions. The company is certified as a Women’s Business Enterprise by the Greater Business Women’s Council, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

Contact Robb Rogalski at 919-398-6445

 

Written by Sunstates Security

June 11th, 2013 at 7:17 pm

Posted in Sunstates News

Tagged with , ,

BROWARD COUNTY SHERIFF AL LAMBERTI JOINS SUNSTATES SECURITY

without comments

Lamberti brings multifaceted approach to security challenges of private-sector clients                      

Glenn Burrell, President of Sunstates Security with Sheriff Al Lamberti

Glenn Burrell, President of Sunstates Security with Sheriff Al Lamberti

Former Broward County Sheriff Al Lamberti joins Sunstates Security as a Senior Consultant. After 35 years of public service in an agency that managed law enforcement, fire rescue, security and corrections, Lamberti offers private-sector clients an integrated approach to security challenges. 

“Right now, homeland security is front and center,” said Lamberti, who managed 6,300 employees and a $725 million budget as sheriff. “In serving the public sector, protecting the infrastructure—specifically, energy companies, seaports and airports—was a top priority. Now I’m transferring that experience to the private sector.” 

Lamberti’s focus on larger security issues led him to Sunstates Security, headquartered in Raleigh, N.C., with an extensive presence in Florida and several other states. Founder and President Glenn Burrell not only shared Lamberti’s extensive law-enforcement background, having served in Scotland Yard for 20 years, but the company also emphasized a strategic approach to national security, including special challenges facing ports, residential communities, schools and faith-based organizations. 

As sheriff, Lamberti oversaw security for Port Everglades, the second largest seaport on the Eastern seaboard and the only one that handles cargo, passengers and fuel—in addition to housing an electric power plant and a convention center. “Each one of those entities provides a security challenge individually,” he said. “When you put them all together, it’s a unique challenge.”

Lamberti successfully met that challenge by developing close partnerships with the private sector. The need for such cooperation has increased in recent years as public budgets have dwindled, while demand for services has gone up.

“We need to be able to fill in the gap, and Sunstates is well positioned to do so,” said Lamberti. “The company has a vibrant presence in South Florida—energetic, enthusiastic and committed to providing the best possible service.” 

This focus on service quality is especially important as the area gains prominence as a global gateway. “The corporate world is expanding in South Florida, and the international presence continues to grow,” says Lamberti. “International development and construction are on the rise. This presents special security challenges, which Sunstates is well positioned to handle.” 

About Sunstates Security
Based in Raleigh, N.C., Sunstates Security provides uniformed security personnel and security consulting services to clients throughout the Southeast, as well as in the Northeast and Southwest regions. The company is certified as a Women’s Business Enterprise by the Greater Business Women’s Council, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC). 

Contact Denis Kelly at 919-398-6445 ext. 13 for more information.

Written by Sunstates Security

March 11th, 2013 at 6:04 pm

SUNSTATES SECURITY HIRES MARIAH AGSTEN, PHR, AS HUMAN RESOURCES MANAGER

without comments

Mariah Agsten, PHR, Human Resources Manager at Sunstates

Mariah Agsten, PHR, Human Resources Manager

Sunstates Security, LLC has hired Mariah Agsten, PHR, as its new Human Resources Manager. Mariah has more than seven years in the Human Resources field and brings experience in recruiting, staffing, employee relations, organizational development, benefits administration and strategic partnerships. Most recently, Mariah worked for a company in the services industry that employed more than 2,000 employees across seven states. Mariah will capitalize on the existing corporate building blocks at Sunstates to sharpen employee focus and further enhance customer satisfaction.

Mariah is a graduate of Barton College in Wilson, North Carolina, where she earned her Bachelor of Science Degree. She is currently enrolled at Capella University, where she will complete her Master’s Degree in Human Resources in September 2013. She is a certified Professional in Human Resources (PHR) and a member of the Society for Human Resource Management (SHRM).

“Mariah is a great addition to the Sunstates team. Her ambition, drive and professionalism are a great fit for us and our customers,” said Sunstates Security’s Vice President Denis Kelly. “I am thrilled to announce the addition of Mariah Agsten, PHR, to Sunstates Security as Human Resources Manager.”

About Sunstates Security
Based in Raleigh, N.C., Sunstates Security provides uniformed security personnel and security consulting services to clients throughout the Southeast, Northeast and Southwest regions. The company is certified as a Women’s Business Enterprise by the Greater Business Women’s Council, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

Contact Denis Kelly at 919-398-6445 ext. 13

Written by Sunstates Security

January 23rd, 2013 at 6:25 pm

MATT SMOLECKI, CPP, JOINS SUNSTATES SECURITY AS TRAINING AND SAFETY MANAGER

without comments

Matt Smolecki, CPP Joins Sunstates Security, Raleigh, NC

Matt Smolecki, CPP
Training & Safety Manager

Raleigh, N.C.-Sunstates Security LLC hires Matt Smolecki, CPP, as Training & Safety Manager. As Training and Safety Manager, Matt is responsible for developing all training and safety initiatives company wide in partnership with the operations team and state trainers. A Certified Protection Professional (CPP), Matt brings extensive industry experience to Sunstates, including Branch Manager, National Account Branch Manager and Global Account Manager for national contract security companies. His experience and formal education have prepared him well for the Training and Safety Manager position, which will ensure Sunstates’ ability to continue providing outstanding training and safety programs.

Additionally, Matt brings 20 years of experience with the U.S. Army, serving as a commissioned officer for 10 years. He retired as Executive Officer, 10th MP (CID) Battalion (Airborne) at Fort Bragg. Before attending Officer Candidate School, he served as a U.S. Army Drill Sergeant Instructor at Fort McClellan in Alabama.

Matt holds an Associates of Arts in Management degree from the University of Maryland, College Park, Maryland; a Bachelor’s of Science in Government & Politics from the University of Maryland, College Park, Maryland; a Master of Arts in Security Management from Webster University, St. Louis, Missouri; and a Post Masters Certificate in College Teaching from Capella University, Minneapolis, Minnesota.

“Matt’s combination of contract security experience and formal education allows Sunstates to provide exceptional training and safety programs,” says Sunstates Security’s Director of Operations Robb Rogalski. “I am very pleased to have Matt as part of the corporate team.”

About Sunstates Security
Based in Raleigh, N.C., Sunstates Security provides uniformed security personnel and security consulting services to clients throughout the Southeast, as well as in the Northeast and Southwest regions. The company is certified as a Women’s Business Enterprise by the Greater Business Women’s Council, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

Contact Robb Rogalski at 919-398-6445 ext. 11

Written by Sunstates Security

December 10th, 2012 at 7:07 pm

SUNSTATES 2012 ASIS RECEPTION

without comments

 

Sunstates Security 2012 ASIS Reception held on September 11, 2012 at Maggiano’s in Philadelphia, PA. Sunstates remembers those who perished eleven years ago on September 11th and all those servicemen & women, law enforcement, firefighters, and security professionals that support the safety and security of our country each and every day. Sunstates made a charitable contribution on behalf of each attendee to the Fallen Heroes Memorial Fund which is building a memorial for fallen police and firefighters in Philadelphia.

Written by Sunstates Security

September 21st, 2012 at 7:34 pm

SUNSTATES SECURITY HIRES FLORIDA REGION OPERATIONS AND BUSINESS DEVELOPMENT MANAGER

without comments

Bill Schira  Florida Region Operations & Business Development Manager

Bill Schira Florida Region Operations & Business Development Manager

Operations and Business Development Manager will be instrumental in supporting Sunstates Security’s organic growth in Florida.

FOR IMMEDIATE RELEASE

PR Log (Press Release)-August 3, 2012, West Palm Beach, FL-Sunstates Security LLC has hired William (Bill) Schira as Operations and Business Development Manager for the Florida Region. In this new role, Bill Schira will support Sunstates’ strong organic growth in Florida, while continuing the firm’s commitment to exemplary client service.

Bill will be instrumental in leading the strategic growth for the state of Florida and guiding our established Florida operation team. Bill brings with him more than two decades of professional security industry experience working with a large international organization and recently with a regional security service provider in Florida. His proven success with both operations and business development will be a tremendous asset to Sunstates and the customers we protect.

Sunstates Security’s Vice President Denis Kelly stated, “Bill is a natural fit for Sunstates with a proven track record of exceeding customer’s expectations. His in-depth knowledge of the security services industry will be a tremendous asset. I’m thrilled to have Bill as part of our team.”

About Sunstates Security
Based in Raleigh, N.C., Sunstates Security provides uniformed security personnel and security consulting services to clients throughout the Southeast, as well as in the Northeast and Southwest regions. The company is certified as a Women’s Business Enterprise by the Greater Business Women’s Council, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

Contact Denis Kelly at 919-398-6445 ext. 13

Written by Sunstates Security

August 3rd, 2012 at 3:41 pm

SUNSTATES SECURITY EMBRACES DHS “IF YOU SEE SOMETHING, SAY SOMETHING”

without comments

The primary responsibility of a Security Officer is the protection of people and property. Patrol is a vital part of this responsibility, and it’s important for every Security Officer to master patrol skills. 

The use of patrols as a security measure can be traced all the way back to ancient times, and there’s a good reason for that. We call it the “Theory of Patrol”.  The Theory of Patrol is based on the hope that individuals contemplating a crime may not go through with it, knowing someone with authority to legally stop them is nearby.

We can never entirely stop improper behavior; there will always be some people looking for ways around the law. However, when faced with the risk of getting caught, many would-be criminals may choose not to follow through with their plans. A regular and highly visible, but unpredictable, patrol by a Security Officer serves to let people know that the property and the people on it are being looked after, and that attempts to commit a crime on the property are more likely to be discovered. 

To support the nationwide launch of the “If You See Something, Say Something™” Department of Homeland Security campaign, Sunstates Security is releasing The Principles of Patrol, the first in our new series of courses designed to promote awareness.

Written by Sunstates Security

May 24th, 2012 at 6:48 pm