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Sunstates Security Expands with Key Management

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Sunstates Security Expands with Key Management

Continued Double-Digit Organic Growth Drives Expansion of Management Team

FOR IMMEDIATE RELEASE

RALEIGH, N.C., November 8, 2017—Sunstates Security’s commitment to their Mission and Vision of Honesty, Integrity and Trust continue to drive the company’s double-digit, organic growth. Sunstates is pleased to announce the additions of key management team members.

Travis Miller has joined the Sunstates Security management team with a comprehensive background in the contract security industry. During the past 13 years in the industry, he has served in several multi-faceted roles. Beginning his security career in a business development role, he successfully established a new client base in the Orlando area while building and expanding existing partnerships. As natural leader and motivator, he began to take on more operational and management responsibility as a Branch Manager, a role in which he developed a cohesive management team and achieved significant branch growth. He was promoted to Regional Manager, an expanded role in which he assumed responsibility for a team of 400+ employees and a portfolio of clients across the state of Florida. The combination of Travis’ adaptability, leadership style, and experience with every aspect of the security business make him a valuable member of the Sunstates Security team, and an excellent resource for Sunstates clients in the Florida market. Travis holds a Bachelor of Science degree in Management Information Systems from the University of Central Florida, and has attended numerous leadership and customer service training programs through a variety of organizations to include Dale Carnegie, Ty Boyd, and Miller Heiman. He is active in several professional organizations to include ASIS International (at the national and local level) and the Orlando and Gold Coast Chapters of the Community Associations Institute (CAI).

Virginia Lumsden has more than 20 years’ experience as a Facility Security Officer (FSO), Office Administrator, Task Manager, and Human Resources representative for various defense contractors. She has successfully created and maintained multiple security management programs for several defense contractors that were not only compliant with numerous government agency’s policies, but also received Superior ratings from those agencies during yearly assessments. Virginia has provided logistical support to multiple teams of security personnel who were deployed to Iraq and Afghanistan, as well as to emergency relief teams during Hurricane Katrina. She has also provided support to the instructors of the U.S. Air Marshals after 9/11, as well as instructors providing counter-terrorism training at U.S. embassies worldwide. Virginia received her B.A. from UNC-Greensboro and is currently pursuing a degree in Cyber Security.

 

 

Myketa “Keta” Mitchell joined Sunstates Corporate office as the new Staff Accountant on September 1st. Keta graduated from the University of North Carolina at Greensboro with a degree in Finance and brings 3 years of accounting experience to the team. As a Staff Accountant, Keta’s role is to support corporate and field staff by processing accounts payable and receivable transactions. These processes will also require her to liaison with our clients and vendors. Keta’s organizational skills and positive attitude have already made an impact and we look forward to her development within the Corporate Finance team.

 

 

 

David “Dave” Kleiman brings over 10 years of legal expertise to corporate headquarters as our Legal, Compliance and Risk Management Director. He obtained his Juris Doctor from The John Marshall Law School and licensed to practice in the state of Illinois.

For several years Dave owned his own practice focusing on consumer, corporate, criminal, real estate, workers’ compensation, and personal injury matters. He later transitioned to the corporate world taking on large roles with two international companies. The first company sponsored the Manchester United soccer team and is a global leader in human resources, insurance and risk management. The second company produced many household items that many of us know and love such as Oreos and Sour Patch Kids.

“We are pleased to welcome new leadership talent to Sunstates,” says President Glenn Burrell, who founded Sunstates Security after serving 20 years in Scotland Yard. “We look forward to the contributions of each of these individuals in their new roles.”

About Sunstates Security
Based in Raleigh, N.C., Sunstates Security provides uniformed security personnel and security consulting services to clients throughout the United States. The company is certified as a Women’s Business Enterprise by the Greater Business Women’s Council, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

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Written by Sunstates Security

November 8th, 2017 at 8:40 pm

Case Study: House of Worship Responds to ISIS Threat

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At eleven o’clock on a Thursday night, the local Department of Homeland Security (DHS) office contacted a house of worship protected by Sunstates. The Islamic State in Iraq and Syria (ISIS) had issued a public threat directing followers to burn this institution to the ground.

Sunstates President Glenn Burrell, CPP, discussed and analyzed the threat with the client contact. They concluded that the multimillion-dollar annex faced little risk, due to its state-of-the-art fire suppression system. However, the original sanctuary—more than a century old and constructed entirely of wood—could present an attractive, symbolic target.

Targeted Security

“Such an attack would send shock waves throughout the country,” said Burrell. “We couldn’t add resources to their budget, so we identified the most vulnerable areas and redirected security there.”

The site was already using a mobile management system to monitor inspections and issues. Sunstates immediately increased patrols around the historic sanctuary and added more checkpoints to confirm thorough inspections of the area.

In addition, Sunstates reinforced anti-surveillance techniques with security personnel. While conducting their duties, officers keep an eye out for anyone who appears to take special interest in the building and/or its security. Officers politely offer assistance to such individuals, a gesture that also conveys the vigilance of the security team.

Creative Partnership

By coincidence, the Sunday following the DHS alert saw the launch of a pilot program that Sunstates had developed with the client several months earlier. Sunstates trained ushers at the church as part of the security team. These volunteers completed rigorous security courses, including firearms training and licensure. Moving forward, these individuals will adhere to the Sunstates training requirements for armed personnel—quarterly refresher training, in addition to the annual qualification required by states.

“Even though they’ve volunteered their services, they are part of the security team,” said Burrell of the ushers. “In their role as greeters, they serve as the first line of defense in a potential situation.”

For information on how Sunstates Security can help your house of worship or organization prepare for such threats, please call us at 866-710-2019 or email us.

 

 

 

Written by Sunstates Security

March 21st, 2017 at 6:54 pm

Antoine Worsley of Sunstates Security Receives 2016 Ralph Day Award

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ASIS International Recognizes Sunstates Officer for Heroism

FOR IMMEDIATE RELEASE

RALEIGH, N.C., September 14, 2016—On September 11, the ASIS International Security Services Council presented the 2016 Ralph Day Security Officer Heroism Award to Officer Antoine Worsley of Sunstates Security. The ceremony took place in Orlando, Fla., at the ASIS International 62nd Annual Seminar and Exhibits.

Antoine Worsley of Sunstates Security

Antoine Worsley of
Sunstates Security

 

Named for Ralph D. Day, CPP, a long-time member and supporter of ASIS International, the award recognizes security professionals who perform outstanding service. Worsley, who joined Sunstates in July 2015, embodies the spirit of this honor, as demonstrated by his actions on January 12, 2016.

That evening, Worsley responded to a fight in front of the office building in downtown Raleigh, N.C., where he is assigned. Three men were punching and kicking a fourth man, on the ground, who had previously attempted to rob one of his attackers. Worsley went outside and advised the individuals to “go their separate ways.” As the group dispersed, the person on the ground pulled out a knife and pursued one of the other men, stabbing him multiple times.

The man with the knife continued to threaten the other individuals, even after learning that police were en route. Worsley approached him from behind and grabbed his arm, forcing him to drop the weapon. The man was detained until police arrived and EMS provided medical assistance. Medics later revealed that one of the wounds was near fatal and that additional injury could have resulted in death.

Upon recovering, the victim returned to the site to thank Worsley, saying, “If it weren’t for Officer Worsley, I might not be here.”

Worsley received a check for $5,000 and a plaque at the Orlando ceremony. He was recognized in May 2016 as Security Officer of the Year at the Sunstates Security Annual Managers Conference in Raleigh.

“We are proud of Officer Worsley and thrilled to see him recognized by ASIS International, the leading global organization for security professionals,” says President Glenn Burrell, who founded Sunstates Security after serving 20 years in Scotland Yard. “In addition to his actions on this occasion, he represents exemplary service in his daily commitment and work ethic.”

Based in Raleigh, N.C., Sunstates Security provides uniformed security personnel and security consulting services to clients throughout the United States. The company is certified as a Women’s Business Enterprise by the Greater Business Women’s Council, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

Written by Sunstates Security

September 14th, 2016 at 4:57 pm

Sunstates Security Partners with Punch Technologies to Enhance Client, Public Safety

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North Carolina firms collaborate in shared mission to promote community safety

Punch Alert

FOR IMMEDIATE RELEASE

RALEIGH, N.C., September 6, 2016—Sunstates Security has partnered with Punch Technologies to offer the Punch Alert emergency communication platform to clients as part of its expanding technology arsenal. The system crowdsources safety and security by allowing individuals to report emergencies and safety hazards via a smartphone app. In addition, the platform permits two-way communication during an incident, enabling users to submit information and responders to deliver mass updates.

“We’re excited to introduce the Punch Alert system to our clients,” says President Glenn Burrell, who founded Sunstates Security after serving 20 years in Scotland Yard. “Not only is the system easy to use, but it can also be customized to fit the specific needs of each organization and location.”

The enterprise platform includes geofencing to restrict tracking to on-site users. The system uses GPS, WiFi and optional iBeacon/Bluetooth Low Energy (BLE) technology to capture the location of the initial report and actively monitor the position of all community members for the duration of an incident.

“Both Punch Technologies and Sunstates share a common vision for an inclusive, interactive approach to community safety. Standard one-way mass notifications and physical panic buttons for employees are not enough,” says Greg Artzt, CEO of Punch Technologies. “Safety is best achieved when anyone in the community can easily report an incident or submit information. And fast resolution occurs when on-site responders can manage situations with real-time intelligence.”

Designed to fit any organizational type—public facilities, educational institutions, healthcare or corporations—the platform also allows designated personnel to send announcements about closings or safety hazards. These alerts can target specific groups or go out as mass notifications.

“This type of proactive technology could prevent a terrorist event or save a life during a medical emergency,” adds Burrell. “Supporting the platform with a skilled security team enhances its effectiveness, making this a true strategic partnership.”

Based in Raleigh, N.C., Sunstates Security provides uniformed security personnel and security consulting services to clients throughout the United States. The company is certified as a Women’s Business Enterprise by the Greater Business Women’s Council, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

Punch Technologies is a mobile software company based in Charlotte, N.C. They are the creators of the Punch Alert mobile security and communication platform. The Punch Alert Platform is the only all-in-one emergency communication platform leveraging both GPS and iBeacon location technology.

 

Written by Sunstates Security

September 6th, 2016 at 9:09 pm

Antoine Worsley Recipient of 2016 Ralph Day Security Officer Heroism Award

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Antoine Worsley

Antoine Worsley

Raleigh, N.C.-The ASIS International Security Services Council is pleased to announce that the 2016 Ralph Day Security Officer Heroism Award recipient is Officer Antoine Worsley of Sunstates Security.

Officer Worsley works at a high-rise facility in downtown Raleigh, N.C. as a third shift full-time officer. He has a tremendous work ethic and has shown himself to be capable of going above and beyond the call of duty on numerous occasions.

On January 12, 2016, Officer Worsley responded to a fight in front of the building where he is assigned.  A male was on the ground surrounded by three other males who were punching and kicking him.  It was discovered that the fight was prompted by a prior robbery attempt made by the male on the ground against one of the other males.  Security Officer Worsley observed the altercation and went outside to announce that everyone should “go their separate ways”. The male who was on the ground got up and turned around after separating and ran behind one of the other males and began to stab him with a knife multiple times. Police and EMS were called and Officer Worsley announced to the men that the police were on their way.  The male with the knife still had the knife in hand and rose up in a stabbing position making threats towards other individuals in the area.  Security Officer Worsley approached the male from behind and grabbed

his wrist/arm holding the knife and forced him to drop the knife.  The male was detained until police arrived and EMS assisted the injured. The medics later advised that one of the wounds suffered was near fatal and any additional wounds could have resulted in death.

The victim later recovered and returned to the site to thank Officer Worsley. He stated “If it weren’t for Officer Worsley, I might not be here.”

On behalf of our entire council, and our Ralph Day Award committee, we are honored to recognize Officer Worsley for this selfless act of heroism”, Security Services Council Chair Eddie Sorrells commented.  “We received many nominations this year that once again highlighted the professionalism and dedication of Security Officers across this country, and around the globe, that go to work each day with the commitment to do whatever it takes to serve their clients, visitors, and the general public”.

Officer Worsley will be formally presented this Award at the 62nd Annual ASIS International Seminar and Exhibits in Orlando, FL in September.  Sponsored by Council Member Bruce Brownyard and Brownyard Programs Ltd., Officer Worsley will receive a $5000 check, travel to Orlando, and a plaque recognizing his actions.

The Security Services Council established the Ralph Day Security Officer Heroism Award to honor a deserving security professional who performs outstanding service/acts in the security profession. It is named for Ralph D. Day, CPP, a highly regarded figure in the security industry and a long-time member of and contributor to ASIS International.

Written by Sunstates Security

August 18th, 2016 at 7:53 pm

Sunstates Security Announces Promotion of Denis Kelly to Chief Operating Officer

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Sustained, double-digit organic growth creates expanded C-suite for regional security leader

FOR IMMEDIATE RELEASE

RALEIGH, N.C., August 15, 2016—Effective immediately, Denis J. Kelly has been promoted to the role of chief operating officer at Sunstates Security, based in Raleigh, N.C. His promotion from executive vice president reflects

Denis Kelly, Chief Operating Officer

Denis Kelly, Chief Operating Officer

his expanding leadership responsibilities in a larger organization, the result of sustained annual organic growth averaging an impressive 24% over the past five years.

“Denis has been a key member of Sunstates management since he joined us in 2010 as Vice President,” says CEO Kathryn Burrell. “Not only does he bring extensive industry experience and sound business acumen, but he also shares our commitment to improving the image and reputation of the contract security industry.”

As COO, Kelly will maintain oversight of companywide operations, sales and marketing, and human resources for Sunstates, which provides uniformed security services to a diverse client base throughout the Mid-Atlantic, Southeast and Southwest regions of the United States. During his tenure, Kelly has led the firm’s business development efforts and helped create the operational strategy that allowed Sunstates to triple in size without sacrificing service quality.

“I’m honored to step into this role and excited about the future opportunities for Sunstates,” says Kelly. “I joined the company because I believed in, and shared, the leadership’s vision for the firm and the industry. Together we’ve come a long way toward making that vision a reality, and it’s a testament to the people we serve, both clients and employees.”

Kelly’s 24-plus years of experience in the private security industry spans entry-level operations management to executive-level leadership. He holds a bachelor’s degree in sociology and criminal law from Eastern Connecticut State University.

About Sunstates Security
Based in Raleigh, N.C., Sunstates Security provides uniformed security personnel and security consulting services to clients throughout the United States. The company is certified as a Women’s Business Enterprise by the Greater Business Women’s Council, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

Written by Sunstates Security

August 18th, 2016 at 7:46 pm

HOW MANAGEMENT SUPPORT IMPROVES CUSTOMER SERVICE

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As corporate conglomerates keep growing and local firms get ever smaller, customer service seems to suffer. Razor-thin margins force many companies to cut corners, especially when it comes to personnel. Tasking a shrinking workforce with maintaining service and production levels creates a losing proposition for all:Customer Service

  • >Managers and employees burn out quickly, unable to succeed under impossible circumstances.
  • Customers receive disappointing service from overworked support staff.
  • Companies must replace a continuous outflow of customers and employees.

That’s why Sunstates Security continues to follow a more traditional approach to business operation and growth. The company invests resources into recruiting and supporting the right people, who in turn take care of Sunstates’ employees and clients. Double-digit organic growth in each of the past five years bears out the success of this strategy.

Prioritizing personal service

Sunstates Security managers are responsible for much smaller portfolios than their counterparts at national firms—typically one-third the size. The lighter work load frees them to spend more time with clients, as well as with security officers, in person. Sunstates managers are able to visit accounts and discuss client needs as part of their daily responsibilities—not only during an incident. The result is high customer satisfaction, as evidenced by monthly client surveys and a client retention rate that exceeds 95%.

“We’re growing our business the old-fashioned way,” says Sunstates President Glenn Burrell, CPP, “through rock-solid customer service. We want every interaction with Sunstates to create a positive impression. This philosophy applies to our dealings with everyone, from clients and employees to vendors and visitors.”

Burrell leads Sunstates management by example, visiting client sites to talk not only to the client, but also to employees. “We stay in touch with what employees need,” says Burrell. “If a branch manager isn’t on a first-name basis with everyone at a site, we’ve got a problem.”

Retention and reward

Workforce retention and continuity are another key part of customer service. Sunstates empowers managers to act and gives them the tools and the personnel they need to succeed. In an industry that’s notorious for high turnover, Sunstates takes the opposite road. “We hire the right people for the right job, and we make sure they’re invested in staying with us,” says Robb Rogalski, Vice President of Operations.

The Sunstates Learning Management System includes courses on leadership and management skills, as well as security and safety practices. Rogalski says, “Rather than looking outside for talent, we have found it’s more effective to develop it and promote from within. It’s good for us, certainly, but more importantly it’s good for our customers, because having officers and managers who know their job and the customer is the best way to meet clients’ needs.”

Sunstates Security has been providing premium customer service since 1998. Contact us today to find out how we can help you.

Written by Sunstates Security

January 26th, 2016 at 7:55 pm

THE PHILOSOPHY OF PREVENTION – STAYING SAFE IN A DANGEROUS WORLD

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In most emergency situations, whether instigated by humans or caused by natural disaster, the reactions of security personnel are just that—reactions. A proactive approach, on the other hand, yields better results.

Business Continuity Planning Is SMARRT

How do you keep your business operating if it becomes a crime scene or disaster location for weeks at a time?Image for THE PHILOSOPHY OF PREVENTION – STAYING SAFE IN A DANGEROUS WORLD Post - Emergency Preparedness

Recent natural disasters and tragedies have spurred more companies to develop business continuity plans. Such plans include tabletop exercises, drills, and working with skilled security partners that can provide hands-on training and the benefit of experience and best practices.

According to Sunstates president Glenn Burrell, “Business continuity plans work best when everyone in an organization is invested in security, from top to bottom, management to mail room. An organization is a community. If everyone looks out for each other, keeps their eyes open, and then communicates, the organization benefits. Many potential crisis situations can be defused before they explode. This kind of cooperation doesn’t happen overnight, however. It takes practice and education.”

Sunstates has developed its own business continuity program to ensure its ability to take care of clients in a crisis situation, including creation of a special response team.

Now operating in most regions across the U.S., Sunstates Mutual Aid Rapid Response Team (SMARRT) consists of 81 specially trained and equipped team members whose primary focus is protection of clients’ personnel and assets and immediate containment of incidents. SMARRT is ready for rapid deployment at a moment’s notice, available only to clients.

Active Shooter Training

Among the manmade crises plaguing the nation, active shooters have become a high-profile threat for a wide range of organizations, from schools to businesses. Image for THE PHILOSOPHY OF PREVENTION – STAYING SAFE IN A DANGEROUS WORLD Post - Active Shooter TrainingTraining individuals how to deal with this type of situation is critical to preventing loss of life.

Moreover, the ways that law enforcement engages such situations are evolving, and organizations should evolve as well. Instead of waiting outside, for example, police are now directed to enter the scene and engage the suspect.

But how do organizations keep themselves up-to-date with current best practices? By partnering with experienced security professionals.

Sunstates has participated in active shooter training scenarios at the middle-school and college levels, conducting live drills where volunteers acted as shooting victims. In both cases, the training went well, and everyone from EMTs to the school administration and faculty gained valuable experience.

Sunstates president Glenn Burrell says this type of training is the best available. “Planning is absolutely key, so that if such a tragedy were to occur, everyone knows what they have to do.”

The president of a large community college in North Carolina described the exercise as not only vital to campus security, but also beneficial to everyone involved.  He stated, “It allows local law enforcement and emergency services personnel to become familiar with the campus, while getting excellent training. And it ensures that the college has procedures in place in the case of such an event.”

Written by Sunstates Security

October 29th, 2015 at 6:05 pm

BUCKING THE TRENDS—GROWTH AND EMPLOYEE RETENTION IN A VOLATILE INDUSTRY

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Sunstates places great value on employee recognition and client partnerships.

The security industry has long been one of mergers and acquisitions, with larger firms swallowing up their smaller competitors. Industry consolidation has been the norm for decades. Comparatively small companies are finding competition more and more difficult.

In spite of this trend, Sunstates Security has achieved phenomenal organic growth throughout the 15 years of its existence. With average annual growth of more than 20%, the company has almost doubled in size in the past four years.

The Right Person for the Right Job

One of the ways that Sunstates has been able to achieve such phenomenal growth is by retaining talent, not only management, but also top-quality security officers.

The key to finding and retaining quality officers and support staff is screening applicants thoroughly. Sunstates has launched a state-of-the-art vetting program that allows applicants to apply online. Application questions establish personality traits, which are then used to assign applicants to the positions for which they are best suited.

A high proportion of Sunstates employees have been with the company longer than five years, many of them more than 10 years.

Sunstates President Glenn Burrell says, “We treat employees like we treat customers—with respect and a positive, professional attitude. We’re planning for the future,” Burrell says. “I want people to stay with us for 10 years or more, not just to get through next week.”

Professional Respect and Attitude

After an auditor recently visited the Sunstates offices, her firm offered a tremendous compliment: “Great job to all of you for treating her according to Sunstates’ company morals: professional respect and attitude.” She departed feeling how Sunstates Security wants everyone to feel – from the UPS driver, to security officers, to the client – that they feel better about Sunstates than when they arrived.

Burrell credits this philosophy with Sunstates’ outstanding client retention rate, which exceeds 95%. This philosophy also allowed them to beat employee retention goals last year. In fact, the company has reduced employee turnover in each of the last five years, coming in at roughly 25% of conservative industry estimates.

Why Is This Better for Clients?

Burrell says, “Our number one goal is to treat our employees better than any other security company. In the world of conglomerates and board meetings, the folks at the bottom of the totem pole tend to be snowed under by numbers on the bottom line. The simple truth is that happy employees stay longer and perform better, and in the case of the security industry, it means that they do a better job for our clients.”

But in the world of impersonal spreadsheets and all-powerful profit margins, do employee incentive programs siphon away profit margins?

According to Burrell, the bottom line is not the only measure of success. “I base decisions on what is going to be good for my grandchildren—even though they’re not even born yet—not what our would-be shareholders want for the next three months.”

Sources: “Turn Away Turnover,” Security Magazine, 1 September 2004.

Written by Sunstates Security

April 9th, 2014 at 8:10 pm

Posted in Sunstates News

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OFFICER DORRIAN WILLIAMS FEATURED IN IFCPP NEWSLETTER

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Sunstates Security

The International Foundation for Cultural Property Protection recently highlighted Security Officer Dorrian Williams in its February 12 newsletter.  Officer Williams’ quick response helped avert significant property damage from a fire, caused by a cigarette.

“We at Sunstates are proud of Officer Williams and his performance,” said Sunstates President Glenn Burrell. “Employees like Officer Williams truly form the backbone of this company.”

 

 

Written by Sunstates Security

April 9th, 2014 at 7:55 pm