Sunstates Blog

A Proactive Security Partner

4 Steps for Strengthening School Security

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4 Steps for Strengthening School Security

The February 2018 shooting in Parkland, Fla., provided a tragic reminder that schools and other soft target need to strengthen
security against active shooter threats. Clearly it would be impractical—if not impossible—to fortify campuses with a ring of steel, and arming teachers and staff is not a feasible solution. It seems equally unlikely  that the United States would follow the footsteps of UK legislators, who outlawed the purchase and possession of handguns after the 1996 massacre in Dunblane, Scotland, when a gunman killed 16 first graders and their teacher.

Despite the inherent challenges of school safety and the political minefield of gun control, schools can take several steps to mitigate their vulnerability. The following recommendations combine best practices from law enforcement and private security, as well as lessons learned from recent attacks.

• Counter-surveillance. Most prospective attackers have done a dry run or know the school well enough to  determine whether an attack will succeed. To identify such reconnaissance efforts, schools need to have trained security personnel—either law enforcement or private security officers—who can observe activities on and around the campus, supported by live video surveillance. While many schools have security cameras, these devices are often used as an investigative tool. Skilled personnel need to monitor these feeds in real time to spot suspicious behavior.
• Intelligence gathering. Often, collecting intelligence proves more effective than beefing up security. This proactive approach focuses on averting a potential incident, rather than improving response efforts. In addition to maintaining open, two-way communication with local law enforcement, security teams should encourage frequent meetings with teachers and staff. Rumors often become reality, as was the case in the Parkland attack, when the FBI received a tip about the suspected shooter one month before the assault. Schools need to cultivate an environment where students feel comfortable approaching teachers and security professionals with concerns.
• Intervention. Schools also need to have an intervention plan for managing potential threats. Installation of high-security doors, for instance, can buy time against a would-be attacker, while teachers and students retreat to a safe room and alert law enforcement. In addition, use of assault weapons raises the stakes—and the requirements of safe rooms. Such spaces should be designed to withstand 15-20 minutes of concerted attack.
• Flexible training. Even though faculty, administration and students at the Parkland high school had undergone “active shooter training,” the gunman—a former student who was familiar with the emergency plans—nullified that preparation by triggering the fire alarm. Over-reliance on any one response method, including lockdowns and sheltering in place, is less effective than teaching students and staff how to think for themselves.

For information on how Sunstates Security can support your emergency response preparation and training, please call 866-710-2019 or email us.

Written by Sunstates Security

May 1st, 2018 at 9:12 pm

Posted in Uncategorized

Managing Modern Threats with Protective Intelligence

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Managing Modern Threats with Protective Intelligence

Social media makes it easier than ever for like-minded individuals not only to find one another, but also to organize demonstrations for their cause. Consequently, more companies are calling on security partners for assistance in identifying and preparing for pop-up protests and other potential disruptions.
Technology can provide advance warning of such threats, but skilled human intervention continues to play a critical role in analyzing data and developing a sound strategy for risk management.

Sources of Intelligence
Advances in technology make security operations centers (SOCs) more affordable than ever, often providing in-house intelligence as needed. At the same time, organizations have other excellent information sources at their disposal for a fraction of the cost.

• Local partnerships. The same technology used to organize protests and other demonstrations also keeps the public informed of local developments. Many law enforcement agencies have email alert systems to notify residents of unusual conditions, such as extreme weather, vehicle accidents, and police activity. Most large cities have downtown alliances for businesses and other organizations that operate in these districts; information-sharing among members is an important benefit. In addition to these publicly available resources, private security teams should cultivate strong working relationships with local authorities, which encourage a two-way flow of information.
• Social media monitoring. Instead of relying on public alerts, more organizations are monitoring and analyzing social media activity, often through a partner with the tools and skills required to mine the raw data. Such monitoring efforts frequently fo-cus on a specific geographic area for a discrete period of time. For example, social media monitoring can provide real-time intelligence to support traveling executives and company events or to prepare for public reaction to current affairs, such as the student protests following the Parkland shooting.

Planning and prevention
Securing advance warning is only the first step. Managing potential threats requires more finesse than increasing the security staff in response to possible demonstrations.

• Staff management. While additional personnel may be required, a large, visible security presence may have the unintended effect of antagonizing protesters. Organizations should develop a strategy for making additional support available and ready to respond, without fueling already-high tensions.
• Building security. In some cases, it might make sense for an organization to go into lockdown mode and to prevent public access during a planned event. Even during a peaceful gathering, companies should have a plan for managing practical concerns, such as access control for employees and visitors and public runs on the restroom facilities.
• Training. Long before any potential threat materializes, security team members should complete training on non-violent crisis intervention. This specialized training teaches individuals how to defuse challenging situations before they escalate into crises.

To learn how Sunstates Security can assist your organization, please call 866-710-2019 or email us .

Written by Sunstates Security

May 1st, 2018 at 8:53 pm

4 New Year’s Resolutions for Security Directors

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4 New Year’s Resolutions for Security Directors

As we start the New Year, most of us have personal and professional goals to which we aspire. For security professionals, we recommend the following resolutions to help make 2018 a successful, uneventful one for your organization.

  1. Update and test the business continuity plan (BCP). Beyond the dangers of a national emergency, every organization needs a current, robust plan to recover from a crisis. In recent years, companies across the country have experienced disruption from weather emergencies. Advances in cloud computing and increasingly remote workforces are two developments that can have a dramatic impact on a BCP. The breakneck pace at which technology continues to transform business practices makes annual review and testing of BCPs more important than ever. Today, the plan should include procedures that apprise organizations of employees’ whereabouts—particularly when key personnel are traveling. Putting a plan on paper is not enough; companies need to conduct a tabletop exercise and drill at least annually.
  2. Establish (or enhance) an active shooter policy. Every company should have at least a basic policy that is communicated to employees. The U.S. Department of Homeland Safety publishes a guide that organizations can use as a starting point. In reviewing the active shooter policy, security directors need to keep in mind that the threat has increased. More shooters are forgoing handguns in favor of assault weapons. By the time police arrive, the assault is typically over. Contingency plans should include safe rooms where employees can retreat. In addition, organizations need clear guidelines regarding who closes and locks the door and when. Similar to BCPs, active shooter plans should also be tested annually with a combination of tabletop and live drills.
  3. Ensure vendor compliance with internal screening standards. Many organizations have strict background screening standards for their employees but don’t extend those requirements to vendors that provide contract or temporary personnel. As some companies have learned through repeated incidents and infractions, external partners may perform minimum screening to fulfill a vague contractual obligation. Outline the basic requirements for vendor background screenings in the security policy. At a minimum, service agreements should include this specific language. Preferably, the host organization should identify a trusted third party to ensure consistent screening standards for all on-site personnel.
  4. Perform penetration testing at key locations. While security protocols may appear iron-clad on paper, most are surprisingly easy to overcome. Resolve this year to put access control to the test: inspect perimeter fencing, check for blind spots in CCTV monitoring. Internal personnel can conduct preliminary testing, but organizations should consider contracting a qualified third party for unbiased reporting. Testing should focus on vulnerable entry points, testing the physical, human and technological aspects of the security program.

For information on how Sunstates Security can help your organization implement these resolutions, call 866-710-2019 or email us.

Written by Sunstates Security

January 26th, 2018 at 7:40 pm

Security Operations Centers: More Accessible Than Ever

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Security Operations Centers: More Accessible Than Ever

As technology becomes more sophisticated, more affordable and more compatible, an increasing number of organizations are developing security operations centers, or SOCs, to support their security programs. In fact, Sunstates Security has partnered with companies to manage these command centers both locally and internationally.

Benefits of GSOCs
No longer restricted to spy thrillers and global mega-corporations, SOCs allow small-to-medium enterprises to leverage technology in expanding their security capabilities, while reducing headcount.

  • Universal protocols. Managing security operations from a SOC makes it easier for large companies to apply security standards across their organizations. Controlling access from a central location, for instance, reduces the need to rely on individuals to follow company protocols. SOCs can help ensure that every facility adheres to the same procedures and benefits from the same level of security expertise.
  • Improved asset control. Many companies use these centers to provide additional layers of asset control. Local employees are trusted to do the right thing, and technology provides verification. For example, some companies track high-value shipments with GPS technology. Geo-fencing the route sends an alert if the vehicle travels a specific distance off course, and SOC personnel can contact the driver and offer assistance, if needed. Similarly, SOCs can support employees traveling to high-risk countries by providing information on demonstrations or other incidents that could affect their safety.
  • Remote monitoring. Technology integration has significantly increased the capabilities of SOC operators. In addition to monitoring an airplane hangar, for instance, to prevent tampering with corporate aircraft, security personnel can interact with individuals on site. In some cases, SOCs have allowed the remote identification of intruders, who ultimately left the facility before causing damage. Other operators have witnessed medical emergencies and directed responders to provide assistance.
  • Real-time intelligence. Some sophisticated organizations have built briefing rooms adjacent to the command centers. If a major incident affects a company or one of its operating regions, executive teams move to the briefing room, which duplicates many of the monitors and other equipment in the SOC.

Additional Considerations
In developing and supporting SOCs for client companies, we’ve seen some common misconceptions. Frequently, organizations tend to overestimate cost savings from reduction in security personnel, while underestimating the risk of information overload.

  • Lower headcount, higher skill level. Beyond the expense of creating the SOC, these sophisticated centers require highly skilled operators with specialized training. Security departments are “doing more with less” in terms of personnel, but these positions command higher pay, better benefits and increased training. At some locations, for instance, operators complete between 80 and 120 hours of one-on-one training before they enter the SOC.
  • Less is more. Many organizations want to fill an entire wall with monitors, allowing command-center personnel to view more areas at once. However, operators can only absorb so much information. A more efficient practice is to support primary monitors with secondary monitors. If an incident occurs, the relevant images are transferred to the primary screens.

Thinking of creating a SOC at your organization? Sunstates Security can help you optimize a control center from a security perspective, in addition to arranging tours of active SOCs. Call us at 866-710-2019 or email us.

Written by Sunstates Security

January 26th, 2018 at 7:32 pm

Sunstates Security Expands with Key Management

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Sunstates Security Expands with Key Management

Continued Double-Digit Organic Growth Drives Expansion of Management Team

FOR IMMEDIATE RELEASE

RALEIGH, N.C., November 8, 2017—Sunstates Security’s commitment to their Mission and Vision of Honesty, Integrity and Trust continue to drive the company’s double-digit, organic growth. Sunstates is pleased to announce the additions of key management team members.

Travis Miller has joined the Sunstates Security management team with a comprehensive background in the contract security industry. During the past 13 years in the industry, he has served in several multi-faceted roles. Beginning his security career in a business development role, he successfully established a new client base in the Orlando area while building and expanding existing partnerships. As natural leader and motivator, he began to take on more operational and management responsibility as a Branch Manager, a role in which he developed a cohesive management team and achieved significant branch growth. He was promoted to Regional Manager, an expanded role in which he assumed responsibility for a team of 400+ employees and a portfolio of clients across the state of Florida. The combination of Travis’ adaptability, leadership style, and experience with every aspect of the security business make him a valuable member of the Sunstates Security team, and an excellent resource for Sunstates clients in the Florida market. Travis holds a Bachelor of Science degree in Management Information Systems from the University of Central Florida, and has attended numerous leadership and customer service training programs through a variety of organizations to include Dale Carnegie, Ty Boyd, and Miller Heiman. He is active in several professional organizations to include ASIS International (at the national and local level) and the Orlando and Gold Coast Chapters of the Community Associations Institute (CAI).

Virginia Lumsden has more than 20 years’ experience as a Facility Security Officer (FSO), Office Administrator, Task Manager, and Human Resources representative for various defense contractors. She has successfully created and maintained multiple security management programs for several defense contractors that were not only compliant with numerous government agency’s policies, but also received Superior ratings from those agencies during yearly assessments. Virginia has provided logistical support to multiple teams of security personnel who were deployed to Iraq and Afghanistan, as well as to emergency relief teams during Hurricane Katrina. She has also provided support to the instructors of the U.S. Air Marshals after 9/11, as well as instructors providing counter-terrorism training at U.S. embassies worldwide. Virginia received her B.A. from UNC-Greensboro and is currently pursuing a degree in Cyber Security.

 

 

Myketa “Keta” Mitchell joined Sunstates Corporate office as the new Staff Accountant on September 1st. Keta graduated from the University of North Carolina at Greensboro with a degree in Finance and brings 3 years of accounting experience to the team. As a Staff Accountant, Keta’s role is to support corporate and field staff by processing accounts payable and receivable transactions. These processes will also require her to liaison with our clients and vendors. Keta’s organizational skills and positive attitude have already made an impact and we look forward to her development within the Corporate Finance team.

 

 

 

David “Dave” Kleiman brings over 10 years of legal expertise to corporate headquarters as our Legal, Compliance and Risk Management Director. He obtained his Juris Doctor from The John Marshall Law School and licensed to practice in the state of Illinois.

For several years Dave owned his own practice focusing on consumer, corporate, criminal, real estate, workers’ compensation, and personal injury matters. He later transitioned to the corporate world taking on large roles with two international companies. The first company sponsored the Manchester United soccer team and is a global leader in human resources, insurance and risk management. The second company produced many household items that many of us know and love such as Oreos and Sour Patch Kids.

“We are pleased to welcome new leadership talent to Sunstates,” says President Glenn Burrell, who founded Sunstates Security after serving 20 years in Scotland Yard. “We look forward to the contributions of each of these individuals in their new roles.”

About Sunstates Security
Based in Raleigh, N.C., Sunstates Security provides uniformed security personnel and security consulting services to clients throughout the United States. The company is certified as a Women’s Business Enterprise by the Greater Business Women’s Council, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

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Written by Sunstates Security

November 8th, 2017 at 8:40 pm

Security Technology for Today—and Tomorrow

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At last month’s ASIS International Annual Seminar and Exhibits in Dallas, technology dominated the showroom floor. Vendors showcased robots and drones, along with the ubiquitous access-control and surveillance systems. In the real world, however, even sophisticated organizations are waiting before taking the technological plunge.

This article highlights emerging technologies, as well as familiar systems that are doing more than ever—often for less money.

New Technologies

These advancements are emerging from science fiction novels and films into 21st century reality.

  • Robots. Several companies featured security robots as an alternative to human patrol officers. While these mechanical sentries offer cost savings and other benefits, such as the ability to capture video, they’re not likely to replace security personnel entirely. Robots may gradually find their way into corporate security forces, but they’ll ultimately report their findings to skilled humans. Still, continuing advancements in robotics will spark interesting debates in the coming years.
  • Drones. These unmanned aerial vehicles (UAVs) are generating a lot of interest as the technology improves. While future restrictions inevitably will govern where, how and when these devices can fly, UAVs add a new dimension to surveillance, especially when conducting vulnerability assessments. Drones allow security teams to not only focus on their facilities, but also on potential threats beyond the site perimeter. Some companies are marketing drones that capture other drones, highlighting some of the privacy concerns created by these vehicles.
  • Facial Recognition. This technology recently went mainstream with the announcement of iPhone X. Apple’s $1,000+ smartphone will replace the familiar fingerprint reader with facial recognition, which is reportedly 20x more secure. Already, the technology is changing the security game. Last month, Chinese police used cameras equipped with automated facial recognition (AFR) software to arrest 25 wanted criminals at a beer festival, including one who had eluded authorities for a decade.

Improved Technologies

While not as exciting as the previous advances, the following technology improvements are transforming security in more subtle ways.

  • Investigative tools. Online proliferation of public data has enhanced investigations in recent years, while creating its own challenges. Consulting multiple sources for information consumes time, as does sifting through the results for relevance. New technologies are making it easier both to collect data in a single source and to narrow results for human analysis. Some of these tools remain prohibitively expensive for smaller organizations, but prices will fall as the technology evolves.
  • Access control. Today’s access-control systems offer increased security and efficiency, in addition to improving the user experience. Electronic systems can integrate with other and personnel management security systems. Plus, a missing access card can be quickly deactivated and replaced. New access-control technologies are amplifying these benefits, replacing cards with smartphones, mobile devices and biometrics.
  • Audio/visual recording. High-definition cameras, digital recorders and cloud computing have made it easier, and more affordable, than ever for businesses to upgrade their security systems. Many clients are replacing decade-old closed-circuit televisions with state-of-the-art systems that allow remote monitoring.

To discuss how these technologies can help your security program, call Sunstates Security at 866-710-2019 or email us.

Written by Sunstates Security

October 19th, 2017 at 4:05 pm

How Technology is Transforming the Security Industry

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Technology continues to evolve at dizzying speed, but don’t expect drones and robots to replace security personnel any time soon. Some of these new technologies, while exciting, remain impractical. Between 2008 and 2010, many security departments were cut to reduce costs, and their budgets were never restored. Consequently, most security directors have neither the resources nor the desire to overhaul their departments with the latest technological innovations.

That said, many companies are supplementing their existing security programs with technology. More clients ask us to find ways to provide smarter security by pairing technology with personnel. In many cases, the result is a reduction in manned hours and an increase in the skills required by the remaining team.

Sometimes the analysis identifies situations where a human touch is preferred. Tenants and clients often appreciate having a friendly security officer open the door and watch over them after hours. Technology excels at providing coverage, not comfort.

Not an Either-Or Scenario

Security rarely comes down to choosing technology over personnel, or vice versa. At Sunstates we continually evaluate new tools to help us better protect clients, and we adapt our offerings accordingly.

As a result, our organization is unrecognizable from a technological perspective, compared to 10 years ago. Many of our officers use smartphones in their daily duties: performing patrols, scanning checkpoints, recording shift details, and reporting incidents. Our paperless hiring process ensures that prospective employees have the necessary computer skills to succeed at Sunstates, from completing training modules in our Learning Management System to using the modern tools of the trade.

By embracing technology and encouraging employees to do the same, we’ve empowered our personnel and created new opportunities for them. Our employees can confirm their schedules and their paychecks online, download benefits documentation, and complete professional development courses. We’ve seen a marked improvement in the capabilities of our security officers in the past decade—a trend that benefits employees and clients.

An Effective Partnership

A New Jersey client reported missing bronze bearings to the on-duty security supervisor. The client provided a description of the missing items, their location, and a suspected time frame for the theft. The supervisor reviewed security footage for the relevant period and immediately identified the responsible individual, who was subsequently terminated. Per policy, the officer searched the employee’s car before his departure and discovered a scrap yard receipt, which was dated several weeks earlier than the discovered theft.

Over the next several days, the supervisor reviewed six weeks of security footage and uncovered 12 additional thefts of bronze metals. He identified the items taken during each incident, exact time and date of each loss, and the thief’s methodology. He also interviewed client employees regarding accountability of materials and procedures for using, and accounting for, items.

This effective combination of security technology and skilled personnel helped the client recover more than $30,000 in stolen materials, while providing valuable recommendations for preventing future thefts and loss.

Like so many other industries, technology is transforming security not by replacing personnel with cameras or robots, but by helping humans to work more efficiently and effectively.

For information on how Sunstates Security can help your organization support security with technology, call 866-710-2019 or email us.

Written by Sunstates Security

October 19th, 2017 at 3:56 pm

Looking Ahead: Emerging Trends in Private Security

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Working with clients in a wide range of industries across the country, we encounter—and implement—a number of best practices. Technology seems to be the common thread uniting many of these innovations. As devices and software become more powerful and affordable, more organizations are investing in systems and tools to make their operations more effective and efficient.

Following are some of the top trends we’re seeing in security, based on internal operations, industry resources and professional experience:

• Increased video surveillance. While the use of camera surveillance in the U.S. is much lower than in Europe, we expect this technology to become more prevalent over the next five years. Video footage has proven valuable in investigating incidents, such as the Boston marathon bombing and recent incidents in England, and Americans are slowly accepting—and in some cases expecting—the use of video surveillance.

• Central monitoring. More companies are looking for centralized command centers, known as Global Security Operations Centers or GSOCs, that can control multiple facilities from a single location. Previously, the technologies used for various security functions—such as access control and surveillance—didn’t communicate well with each other, presenting integration challenges for a single facility. New software bridges that gap and makes it possible for organizations to consolidate their security systems.

• Real-time security reports. Smartphone apps allow our officers to monitor tens of thousands of checkpoints each day in real time. This information populates our quality control system, which allows management and clients to review site information at any time. Improvements in efficiency may reduce the number of security personnel, while freeing members of the security team for more sophisticated assignments.

• Insurance discounts for security.  On the personal side, some insurance companies offer lower auto premiums for safe drivers, as reported by devices that monitor and transmit information about a vehicle’s operation: speed, following distance, braking intensity. It makes sense that commercial insurers will reward those organizations that have taken extra steps to protect their people and property with video surveillance, employee education and security teams.

To discuss how your facility can capitalize on the above trends in security, call Sunstates Security at 866-710-2019 or email us.

 

Written by Sunstates Security

June 27th, 2017 at 6:14 pm

Security Lessons from British Terror Attacks

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The recent attack near a London mosque marked the fourth terror assault on British soil in three months. These incidents demonstrate continuing trends in terrorism, with sobering security lessons.

Today’s terrorists have shifted tactics from well-organized, large-scale attacks to super-efficient strikes executed by small groups and individuals. This change presents the dual challenge of more potential attacks and decreased likelihood of law enforcement infiltration.

In addition, the attackers are methodical and smart, applying the same sophisticated planning as career criminals. Their ability to study and surmount security measures requires consistent creativity from protectors.

Challenges of Concentric Circles

For decades, law enforcement and private security have safeguarded property and individuals by creating multiple layers of protection, like an onion. This same approach is used for the White House and Buckingham Palace, as well as for special events, like concerts and award ceremonies. Each successive layer is more secure than the previous perimeter, with the greatest attention naturally focused on entry points.

“We’ve created our own security problem,” says Glenn Burrell, CPP, president of Sunstates Security. “These perimeters do a great job of keeping out attackers, but they create a secondary target.”

In addition, the May bombing at Manchester Arena revealed another weakness, changing the security game.

“Typically, few security personnel are posted at the exits,” says Burrell. “Now we have to think long and hard about managing exit strategies. For instance, we may need to create another perimeter at the exit to stop anyone from going in after an event.”

Additional Takeaways

Responding to this ongoing threat requires less reaction and more analysis, supported by training and increased situational awareness.

Understand the enemy. Security teams need to put themselves in the shoes of the perpetrators to detect and shore up vulnerabilities. These individuals prepare attack strategies. They study the protective measures in place and adapt their plans to minimize risk and maximize the impact. Security personnel should follow the same practice on a regular basis and revisit policies and procedures to curtail weaknesses.

Look for patterns. During Burrell’s service with Scotland Yard, he participated on surveillance teams that followed bank robbers for weeks as they conducted dry runs in preparation for a heist. Security teams need to watch for patterns and unusual behavior, calling attention to such individuals. This type of analysis allowed the FBI to thwart an attack against a Southeastern synagogue last year. The would-be assailants had been captured on camera and recognized during repeat reconnaissance trips.

Expand training and education. Both security and non-security personnel need to learn about the tactics of would-be attackers. The insidious and pervasive nature of this threat makes security everyone’s responsibility. Employees must also look for and report unusual behavior. Security teams, in turn, need to respond to, and communicate, with such informants to encourage such information sharing.

For information on how Sunstates Security can help your organization review and adapt its security procedures, please call us at 866-710-2019 or email us.

 

Written by Sunstates Security

June 27th, 2017 at 6:09 pm

Case Study: House of Worship Responds to ISIS Threat

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At eleven o’clock on a Thursday night, the local Department of Homeland Security (DHS) office contacted a house of worship protected by Sunstates. The Islamic State in Iraq and Syria (ISIS) had issued a public threat directing followers to burn this institution to the ground.

Sunstates President Glenn Burrell, CPP, discussed and analyzed the threat with the client contact. They concluded that the multimillion-dollar annex faced little risk, due to its state-of-the-art fire suppression system. However, the original sanctuary—more than a century old and constructed entirely of wood—could present an attractive, symbolic target.

Targeted Security

“Such an attack would send shock waves throughout the country,” said Burrell. “We couldn’t add resources to their budget, so we identified the most vulnerable areas and redirected security there.”

The site was already using a mobile management system to monitor inspections and issues. Sunstates immediately increased patrols around the historic sanctuary and added more checkpoints to confirm thorough inspections of the area.

In addition, Sunstates reinforced anti-surveillance techniques with security personnel. While conducting their duties, officers keep an eye out for anyone who appears to take special interest in the building and/or its security. Officers politely offer assistance to such individuals, a gesture that also conveys the vigilance of the security team.

Creative Partnership

By coincidence, the Sunday following the DHS alert saw the launch of a pilot program that Sunstates had developed with the client several months earlier. Sunstates trained ushers at the church as part of the security team. These volunteers completed rigorous security courses, including firearms training and licensure. Moving forward, these individuals will adhere to the Sunstates training requirements for armed personnel—quarterly refresher training, in addition to the annual qualification required by states.

“Even though they’ve volunteered their services, they are part of the security team,” said Burrell of the ushers. “In their role as greeters, they serve as the first line of defense in a potential situation.”

For information on how Sunstates Security can help your house of worship or organization prepare for such threats, please call us at 866-710-2019 or email us.

 

 

 

Written by Sunstates Security

March 21st, 2017 at 6:54 pm