Sunstates Blog

A Proactive Security Partner

COVID-19 Update: What Sunstates Security is doing

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Sunstates Security is taking the COVID-19 situation very seriously and continues to actively search for ways to increase the safety of our staff as well as protect our operations and our capabilities to continue servicing our clients. Our executive team are in communication on a daily basis to review events and update pandemic safety guidelines and operating protocols to ensure that we are caring for and supporting both our employees and our clients.

For our employees…

Sunstates has a high level of appreciation for our employees, and our first and foremost concern is for their safety and well being. Our goal is to keep people employed while providing them with a safe workplace and clear operating protocol in line with CDC guidelines. Examples of this include:

  • Ongoing safety communications/resources:
    • On March 16th Sunstates began providing ongoing information and resources to keep employees informed on topics such as COVID-19 Safety & Preparedness Bulletin, Hand Washing & Sanitizing Guidelines and Social Distancing Strategies Protocol.
    • Provision of cleaning and sanitizing supplies at offices and posts
    • Sharing important information about medical coverage to include the availability of Telemedicine visits and COVID-19 testing
  • COVID-19 Training: the Sunstates training department developed and released a mandated COVID-19 training module for all employees on March 16th, easily accessible and tracked through our online LMS.
  • Continued Employment: Sunstates is doing everything possible to keep our current employees who have been affected by client coverage reduction actively working by cross-training to fill in at other locations, refining schedules, adjusting to 32-hour work weeks and offering opportunities to help fulfill additional service requests through the Sunstates Mutual Aid Rapid Response Team (SMARRT). On March 20th our Human Resources Department distributed resource information regarding government benefits and has expanded internal company policy to allow those whose positions are negatively impacted by COVID-19 to retain employee status with the capability to come back to work at Sunstates without having to reapply or losing tenure once the emergency situation has passed.
  • New Protocol for Recruiting & Onboarding to Ensure Safety and Social Distancing:
    • Phone and/or video interviews using multiple platforms such as Skype & Roundee
    • Staggering timing for hiring events, in-person interviews, sizing for uniforms, etc. to ensure limited number of people present at one time and allowance for six foot distancing
    • Changing location or size of training classes to allow for adequate distancing; implementation of live stream video training where approved by state licensing agencies 

For our clients….

Sunstates Security continues service to our clients while working with them to increased and/or decreased coverage requirements related to the pandemic. As the situation evolves, Sunstates is working to find creative solutions to fulfill client requirements and meet our own internal quality standards while ensuring safe social distancing and compliance with CDC guidelines. Examples include:

  • Implementation of Virtual Quality Assurance Checks
  • Online video meetings with clients versus in person visits
  • Partnering clients to develop protocol and assist with new pandemic related requirements such as temperature checks
  • Provide PPE to officers at client sites when needed

Our goal as a company is to safely continue to fulfill our service responsibilities while also serving as a resource to our clients during this difficult time.

We feel that the implementation of strategic changes to our processes and operating procedures will allow us to safely continue to take care of our employees and clients, while helping to stimulate the economy through the continuous creation of new employment opportunities throughout the COVID-19 crises. Please do not hesitate to reach out to the Sunstates management staff or search for employment opportunities through our website at www.SunstatesSecurity.com.

Written by Sunstates Security

April 2nd, 2020 at 9:04 pm

The Decade in Review and Looking Ahead to the Future of Security

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More skills and expertise, more training and knowledge, more technology. The 2010s saw profound changes in the security industry. The advancements, if anything, will accelerate in the decade we’ve just begun.

More Security Guards Than Police Officers                                                                                                                                                                                                             

As global threats increase, so does the need for security. In the past decade, the number of security officers surpassed the number of full-time, sworn police officers. By 2018, the number of police officers in the U.S. stood at 686,665, according to Statisa.com. By comparison, the U.S. Bureau of Labor Statistics (BLS) reported more than 1.1 million security guards and gaming surveillance officers during the same year.

That trend is worldwide. Many countries in the Americas, Europe and Asia report that they employ more security officers than police officers.

Not only will those numbers continue to grow, but the skills of security officers will become increasingly sophisticated. The security officer of the 2020s will have a greater understanding of using technology to enhance security capabilities. There’s no substitute for human eyes, ears and analysis, but augmenting humans with high-tech tools will be a major shift in the industry during the coming decade.

Technology: What’s Here, What’s Coming

When the past decade started, a minority of security employees used technology as part of their day-to-day duties. Today, the vast majority do.

Much of that is technology we now all take for granted, such as using smartphones to track patrol officers and to report incidents. Clients, too, are using more technology, because of a drastic change in the industry.

Specifically, there’s been a global move away from proprietary hardware and software to plug-and-play equipment, which is much easier to install, upgrade and expand. With new capabilities being added so quickly, systems and equipment go out of date within two or three years, and upgrading quickly and economically has become critical.

In addition, the coming years will see greater use of technology in three areas:

  • Artificial intelligence
  • Drones
  • Robots

What Artificial Intelligence Can Do

Artificial intelligence (AI) is rapidly adding more analytical and observational capabilities. It can be very expensive to have multiple human operators constantly monitoring the perimeter of a corporate campus to watch for a vehicle driven by a dangerous, disgruntled former employee. But AI can monitor and analyze the images from multiple high-resolution cameras in real-time and then alert a security officer if a vehicle matching the description is spotted.

AI can also, say, flag a vehicle that’s been spotted in an area where it shouldn’t be, or flag a suspicious vehicle that’s been seen in the same area multiple times over a short period. If the same person has been seen behind the building three times after midnight in one week, are they casing the facility and planning a break-in? AI can alert officers before the break-in occurs.

Many secure government buildings are already using AI to enhance perimeter security, and that same technology will be increasingly used in the private sector during the 2020s.

Drones on Patrol

Whether backed by human operators or artificial intelligence, drones can monitor every square inch of a campus, office park or other group of buildings much more efficiently than security officers on patrol. Drones can easily monitor areas such as rooftops that are difficult for humans to watch.

Drones can also be mobilized to quickly respond to any potential incident, providing high quality, real-time audio and video to security officers and others. They can be programmed to track heat sources or detect smoke to provide early warnings of fires.

The Human Touch

We have a logistics client who needs to ensure food safety. The client’s facilities process the contents of over 950,000 vehicles a year, and we employ advanced technology to ensure that every truck arrives in perfect condition, sealed correctly, so the client knows its contents are safe when the vehicle arrives at a grocery store.

Thanks to technology, our analytics shows that the number of potential issues has been slashed by almost 80%.

But humans will always be important and critical. Cameras and artificial intelligence can confirm that a seal is on a handle, but only a security officer can determine whether that seal is actually snapped closed. Trained personnel can spot signs of tampering and know what they’re seeing, while a camera cannot.

All of that means that human beings will still need to be an integral part of the security process. But over the next decade, security officers will be more educated, better trained, and more comfortable and familiar with how to use security technology. Clients will still want the human touch.

To discuss the impact of these trends on your organization, please call Sunstates Security at 866-710-2019 or email us.

 

Written by Sunstates Security

February 10th, 2020 at 8:38 pm

From Boots to Bots: Supporting Advanced Technology with Skilled Humans

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Increasingly, providing the highest levels of security and peace of mind for clients requires more than boots on the ground.

It requires technology.

While human beings will always be at the core of our security strategy, we increasingly use technology to extend our security and threat mitigation capabilities.

Human beings can do many things technology cannot, such as sizing up certain types of threats. But technology can also outperform humans in certain tasks, such as monitoring the Internet to identify potential security issues in real time.

Day-to-Day and Global Security Technology

We use two basic types of technology in serving our clients.

First, we use many tech tools to manage and enhance our security officers. We track activities, ensure that all security checks are done as they should, and provide reports and analysis for clients to demonstrate that we’re meeting and exceeding their expectations.

In addition, some members of our security staff are gaining the skills required to operate Global Security Operations Centers (GSOCs). More and more companies are using GSOCs to:

  • Monitor potential threats in real time
  • Protect people and assets
  • Predict and mitigate emerging risks
  • Monitor and protect threats to corporate operations and reputation

As an example, a large church with missionaries around the world wants to analyze threat levels and potential issues in every location with church personnel, to mitigate threats and to ensure their safety. Companies with executives who are travelling to other countries for business want the same. Many areas where companies might want to set up operations, open a manufacturing facility, or visit potential partners have such threats as political unrest, terrorists or kidnappers.

Here in the U.S., one client GSOC continuously scans the internet to see if the company or its executives are mentioned anywhere, including on the Dark Web. This company, for instance, could be affected if a pending strike in Argentina threatens to affect the power grid. Skilled Sunstates analysts review compiled intelligence around the clock to not only spot potential threats, but also to judge how likely and severe they are. The most credible risks are immediately flagged for further action.

The growing use of technology offers almost infinite opportunities for Sunstates’ security officers to advance their careers and to take on new challenges.

Upgraded Training

Another area where Sunstates uses technology for ongoing upgrades is training in general. Sunstates has a rapidly expanding library of online training courses and materials for officers and supervisors, including both general and site-specific programs. Many client sites have specific security needs and challenges, which are carefully documented for all officers and supervisors to understand.

As a client-driven organization, we continually meet with clients to gain insights into the skills our security officers need to have, and our corporate training department develops materials to ensure Sunstates employees have the necessary competencies.

To discuss the impact of these trends on your organization, please call Sunstates Security at 866-710-2019 or email us.

 

Written by Sunstates Security

February 10th, 2020 at 8:31 pm

The Coronavirus Pandemic: Is Your Organization Ready?

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Recent pandemics, such as the Ebola virus, bird flu and others, have revealed many vulnerabilities in our ability to prepare for the effects of a large-scale pandemic. When epidemics begin overseas, as the coronavirus has, we watch it with a detached, “hope it doesn’t get here” mentality.

China’s attempt to lock down the travel of 11 million people to contain a virus that has already killed nearly 1,000 (as of this writing) and sickened thousands has only been partially successful.

Cases have already been reported outside of mainland China, including in the U.S. No doubt many more are coming.

The situation with the new coronavirus, officially known as 2019-nCoV, is rapidly changing. Things are so fast-moving that it may already be out of date. But, as with any pandemic, there are three key strategies to mitigate threats to personnel, security and operations:

  • Stay informed
  • Develop a plan
  • Prepare for contingencies

Stay Informed

The Centers for Disease Control and Prevention (CDC) is confirming new cases of this sometimes-deadly respiratory disease almost daily. As this is being written, the CDC has told travelers to avoid all nonessential travel to China, while monitoring possible coronavirus cases in 26 U.S. states.

We recommend monitoring authoritative sources, such as the CDC and other government health agencies. Please do not give credence to unknown sources on social media, which can spread disinformation and panic.

Plan and Prepare

Some actions are obvious: curtail all corporate travel to areas where cases of the coronavirus have been confirmed, and urge employees to take the same medical and health precautions they would to guard against the flu or any serious, contagious disease.

Beyond that, make plans that you’ll hopefully never have to implement, including:

  • Develop policies and operations to screen and identify potentially infected individuals before they enter your building, campus or area.
  • Prepare contingency plans in case key personnel are sick and unavailable, such as cross-training other employees.
  • Prepare contingency plans to ensure the continuation of key operations, such as cross-training or moving resources.
  • Educate employees about the symptoms of the coronavirus.
  • Ensure that possibly sick employees stay home to lower the risk of infecting others.

If your organization already has existing security or business continuity plans, review and update them as new information about the coronavirus and its spread develops. Even plans that were developed just a few years ago may no longer be up to date. We know more about the spread of disease than we did before. We also have new security and access-control technology available.

Whether security is provided in-house or by an outside partner, make sure there’s a plan to backfill personnel and support operations in the event of widespread absences.

At Sunstates, the foundation of our business continuity plan is the Sunstates Mutual Aid Rapid Response Team (SMARRT) program. Specially trained and equipped team members are ready to fill any personnel gaps and provide security at any client’s site at a moment’s notice.

One final note: It’s better to have spent time and resources training for a pandemic that doesn’t happen than being caught unprepared by one that does.

Sunstates Security has been helping clients create customized emergency and business continuity plans since 1998, including pandemic contingencies. Contact us today to find out how we can help you.

Written by Sunstates Security

February 4th, 2020 at 3:25 pm

It’s a Family Affair

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Sunstates recently got a new addition to its Corporate HR team, and she knows Sunstates through and through. Karen Rice, Office Administrator received an internal promotion from her previous position as Security Officer at a client site in the Raleigh, NC region. When the job opened up, her Operations Manager Sam Valencia was quick to recommend her for the job. He believed she was the perfect embodiment of Sunstates mission and vision. But the story doesn’t end there!

Karen’s daughter Tywanda stepped into Karen’s old role at the same client site. Karen says of her promotion, “I was extremely humbled to be thought of for the role and am excited to grow further with Sunstates.” We love the opportunity to advance our loyal employees professionally and are excited to watch both Karen and Tywanda shine in their new roles. At Sunstates, we treat one another as family – and in this case, it couldn’t be more true!

Written by Sunstates Security

January 28th, 2020 at 7:39 pm

Posted in Sunstates News

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Challenges and opportunities in the contract security industry

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Challenges and opportunities in the contract security industry

Technology, social trends and budgetary constraints are driving opportunities and challenges in the contract security industry. Increasing consolidation is also changing the industry landscape, especially among the larger companies.

Sunstates Security has been preparing for many of these challenges and opportunities by taking a different path when it comes to growth and consolidation.

 

Challenges and Opportunities

A recent white paper by Robert H. Perry & Associates, Inc., outlined several trends that will affect the industry in the near future:

Opportunities

  • Many municipalities are upgrading their security by outsourcing to security firms.
  • Recent crime increases in public places are also leading to increased needs for security firms and services.

Challenges

  • There is growing pressure on the industry to provide higher wages, especially as minimum wages rise.
  • There is growing pressure to provide more benefits, such as sick pay and other paid time off (PTO).
  • Several alarm and technology companies are racing to develop electronic security systems to replace or supplant security officers.

Growth and Consolidation

To meet those challenges, the biggest companies are getting bigger, often by merging with or swallowing up competitors.

A recent report by Security ProAdvisors shows that the top 10 firms account for half of all industry revenues. Six of them acquired, merged with, or formed partnership agreements with other firms in 2018. Others did the same in previous years.

Sunstates Security, which was listed as the 11th largest in the industry, has followed a different strategy.

Unlike other firms, our growth has been entirely organic: no mergers, no acquisitions, no takeovers of other companies to bulk up our employee count and revenues. Starting with $0 in 1998, Sunstates Security has grown by going above and beyond for clients. Period.

We’ve also proactively met many of today’s industry challenges by the way we take care of our security officers and other employees:

  • A culture that provides opportunities and promotes from within
  • Many industry-leading employee benefits, including medical, PTO, 401(k) plan with employer match, and others
  • Education and other resources to help employees improve skills and earn raises and promotions
  • An employee recognition program that rewards employees at every level
  • A level of service that helps Sunstates achieve client retention rates well above the industry average

Benefits of Organic Growth

Growing a company organically may be slower, but it has a lot of benefits:

  • Controlled growth. Companies can manage their growth, ensuring that infrastructure and operations keeps up with the increase in the number of employees.
  • No culture clash. Employees aren’t coming from different corporate cultures; everyone understands and follows the same policies, procedures and value.
  • More opportunities. Employees have more opportunities to grow and learn, as well as earn promotions. Smart organic growth promotes from within whenever possible, ensuring that managers understand the needs of the rank and file.
  • Orderly succession. As employees move up into more responsible positions, other employees are trained and ready to take their places.
  • Higher morale. As employees see the opportunities available, morale stays high.

The Sunstates Difference

As the industry giants get bigger, many are looking to cut costs by trimming or eliminating benefits.

At Sunstates Security, we look at our security officers and managers as more than just employees. They are partners in our growth and success, and they deserve paid time off to recharge their batteries. Sunstates provides benefits that are above average because we want people who are above average. That’s also why we have a robust employee referral and recognition program—because we want to attract and retain the best.

The Future of Security

The security industry faces a changing landscape over the next few years, from an increase in electronic surveillance and other technology to new opportunities in outsourced security from government agencies. Municipalities are increasing security in schools and other public places, adding to the growth of the industry.

How will security firms meet those demands? We think organic growth is better for employees and clients, and that’s the way Sunstates Security plans to continue to grow.

To discuss the impact of these trends on your organization, please call Sunstates Security at 866-710-2019 or email us.

Written by Sunstates Security

December 10th, 2019 at 3:08 pm

How to get the most from your security partnership

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How to get the most from your security partnership

In many organizations, managers aspire to certain perks. The corner office. The big desk. The fancy furnishings. Power lunches and high-level meetings where important decisions are made.

Sunstates Security managers are a different breed.

They practice project-based management, a simple idea that yields better service for clients. With project-based management, Sunstates operates more efficiently, provides competitive pricing, and delivers more hands-on service to clients.

Simply put, Sunstates security officers and managers go above and beyond every day. The results: Our client retention rate is 95%, significantly above the industry average.

With project-based management, managers spend more time out in the field, visiting client sites and talking to security officers and clients, than they do in their own offices. This has a number of advantages for clients and Sunstates:

  • It develops closer relationships between managers and security officers, as well as between managers and clients. Managers can listen to concerns, solicit suggestions for improvement, and make decisions on the spot.
  • It gives security officers and clients the opportunity to discuss concerns, issues, and suggestions that might not make it into a formal report, but are important enough to address.
  • It ensures that our employees follow the security plan that is custom-tailored to each client and site.
  • It provides opportunities to improve those plans, as well as other security policies and procedures, immediately on-site.

Those site visits and conversations can be fruitful. When a client mentioned that no one routinely checked fire extinguishers to make sure they were operational and up to date, we added that to our operations manual. Now, every fire extinguisher has a bar code and is checked regularly. When a client casually mentioned to a visiting manager that a door was defective (and replacement was delayed), we added an hourly check of that door to the duties of every patrolling security officer.

These minor items might have never been mentioned in a formal report. But they help make a facility and employees more safe and secure.

Best Practices in Working with Sunstates

When a Sunstates manager visits a client site, here’s how to take advantage of that visit:

  • Offer or brainstorm ideas for improvement to processes or services, no matter how small. We are always willing to learn new or refined processes.
  • Share ideas or ask questions. Ongoing communication is critical.
  • Point out items or situations, even temporary ones, that can increase safety and security.
  • Don’t feel reluctant to bring up any concern or issue; that’s why our managers are on-site.

Sunstates managers are trained to ask for suggestions and to recognize good ideas. Please take advantage of this opportunity to upgrade your security program continually.

For more information on how Sunstates Security manages on-site security, or for an evaluation of your existing security, please call 866-710-2019 or email us.

Written by Sunstates Security

December 5th, 2019 at 2:54 pm

Smart Cameras, Smarter People

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Smart Cameras, Smarter People

New technology, especially security cameras with analytics features, are adding new capabilities and providing more reactive and proactive options. Today’s systems have capabilities previously seen only in the movies: pattern-based analytics, self-learning and AI (artificial intelligence) that can find security threats and suspicious patterns incredibly quickly and accurately. The new technology won’t replace security officers, but it will enable them to provide even greater security.

 

 

Spotting Potential Security Issues

Scenario 1: Looking Back for Clues

For example, you know a white van with green stripes was involved in an incident, or is suspected in an incident, on a corporate campus with 200 security cameras. Analytics software and a skilled security officer can find every instance that van was recorded by a security camera over the past few hours, days or weeks, typically in less than an hour. The security officer can build a timeline of the vehicle’s movements on the campus, as well as identify when anyone entered or left the vehicle.

Scenario 2: Looking Forward Proactively

Today’s cameras and software can also reverse-engineer that scenario. The security officer can use the software and camera system to be on the lookout for a white van with green stripes, and send an alert as soon as a vehicle matching that description is spotted.

If, say, a recently terminated employee is deemed a potential threat, and the security officer knows what type of vehicle that person is driving, the system can alert security as soon as that person drives onto the corporate campus.

Building and Managing a Complete System

Most importantly, software can now bridge different systems and different cameras from multiple manufacturers to build a complete, seamless system. Even older cameras can have the same capabilities as the latest generation, albeit possibly with lower resolution. Even if the images aren’t as sharp and clear, those cameras can still be an integral part of an early warning system, saving the costs of replacing equipment.

Cameras and Access Control

With facial recognition technology, the future won’t rely on keys, badges or card swipes, but on cameras and software that “recognize” employees and flag intruders and anyone not known by the system. This technology will be both more secure—an intruder could steal an employee’s badge or key card, but not an employee’s face—and more cost-effective.

The Human Element

Security cameras, software and other technology won’t replace security personnel. Instead, security officers will be more highly skilled in using that technology to provide higher levels of both reactive and proactive security.

For information on how Sunstates Security can combine technology with skilled personnel for a higher level of security, please call 866-710-2019 or email us.

Written by Sunstates Security

September 10th, 2019 at 6:31 pm

Security by Design: Best Practices in Secure Environments

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Security by Design: Best Practices in Secure Environments

Most commercial buildings begin with an architect and a designer. Outside, a landscaper or landscape architect will usually be tapped to provide the esthetic surroundings.

Open floorplans. Glass walls. Lots of windows. Outside, beautiful plantings.

These features may be pleasing to the eye. But they also can significantly compromise safety. Security would be greatly enhanced by including a security expert on the initial design team.

 

The Four Aspects of Designing for Safety

There are four key elements to corporate security:

  • Access control, especially in shared spaces
  • Landscape design that emphasizes security
  • Interior design that mitigates potential threats
  • Security-minded policies and procedures

Element 1: Access Control

Access control can be challenging when a building or campus is shared by different organizations. But there are several best practices that can mitigate the potential for security issues:

  • Individual access control for each office or tenant
  • A centralized communication system, such as a PA, to warn all occupants of potential or actual threats
  • Building-wide access control, so only those who belong in the building can enter
  • Security systems or personnel that can flag unusual activity

Consider, for example, the auto mechanic who was terminated at a West Coast auto dealership after weeks of poor performance, threats to co-workers, and other red flags. He went to his vehicle, retrieved a gun and returned, killing two former colleagues before committing suicide. Incidents such as this highlight what many businesses are now following as a best practice:

  • Have employees park in a secure area with controlled access
  • Restrict employees from visiting their vehicles during the workday or monitor employees who do so

Element 2: Exterior Design

Parking areas, pathways and landscaping should be designed with two goals in mind: perimeter security and elimination of hiding places.

Perimeter security means establishing layers of security, typically with multiple checkpoints and many opportunities to spot potential security issues. Ideally, this strategy positions the initial access control so that a would-be intruder would be stopped before being able to enter or penetrate a facility or campus.

For landscaping, the key is to eliminate not only hiding places for intruders attempting to enter the building, but also places where someone could attack or otherwise harm employees and visitors heading towards or away from the building.

Element 3: Interior Design

The same glass walls and bullpen-type seating areas that give a space a light and airy ambience have a serious drawback. In the event of an active shooter or other incident, employees have nowhere to hide. Walls, offices and secure doors make it possible to hide from an intruder.

Employees have three options when confronted by an active shooter: run, hide or fight. Interiors should be designed to maximize all three of those options. In addition, entrances should have a holding area that can be secured to prevent an intruder from entering the inner offices.

Element 4: Policies and Procedures

None of these steps, of course, will effectively mitigate potential security threats without employee training in the proper policies and procedures to spot and react to security issues.

For organizations without an internal security chief, a security consultant that offers employee training can be an invaluable resource. Security training should be part of every new employee’s orientation, and refresher training should be mandatory and regularly scheduled.

For information on how Sunstates Security can use technology and personnel to provide greater security, or for an evaluation of your existing security systems and strategies, please call 866-710-2019 or email us.

 

Written by Sunstates Security

September 4th, 2019 at 3:22 pm

Commercial Property Class A Safety

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Think of the swanky downtown offices or high-rise apartments in your surrounding area. Chances are they’re what is known as a Class A property. Class A properties are generally newer
properties, well-located in the market and typically professionally managed. You may admire their size and architecture, but do you ever stop to think about the security that happens behind the scenes? It takes a special kind of security professional to perform the job well. They must interact well with tenants, cover a large area, and perform various duties. It’s important to be aware of common safety concerns and to pick the right security provider. After all, security professionals are a reflection of both their employer and the client.

Sunstates Security understands how important it is to acknowledge your organization’s culture and identify what is important in servicing your multiple levels of clientele: whether it’s your employees, visitors, or surrounding community. Security professionals working in these properties need to be able to balance a dual role. One component of their role is to serve as a public ambassador and provide the best experience for all tenants, contractors, and visitors. Security professionals must fulfill this side of the job while simultaneously ensuring that all property safety protocols are enforced.

Security professionals must cater to the public ambassador portion of the role in a multitude of ways. They are often responsible for greeting tenants (employees of the building, residents, etc.). They provide directions to guests, answer phone calls at reception, and more. Often, the mere physical presence of an officer while they perform their public ambassador duties can deter security threats.

The other component of a security professionals’ job in a Class A property is to monitor for physical security issues like “piggybacking” or “tailgating”, and maintenance issues. Piggybacking is when an individual enters the building directly behind someone who is authorized to be there, while they themselves are not. This could happen when someone swipes their access key to enter the building and another person follows through directly after without having their own key. Security professionals often are tasked with performing patrols around the building and on each floor to monitor for maintenance issues like water leaks and lighting outages. At Sunstates, our officers utilize electronic reporting tools that allow them to report issues like these as soon as they encounter them.

Given the duality of the role, it’s important you have security professionals who are recruited and trained to the highest standard. Sunstates has extensive experience hiring security professionals who can perform all aspects of this unique role. Contact us to learn more about our security services in Class A properties.

Written by Sunstates Security

August 20th, 2019 at 4:46 pm